Nebumae maintains a flexible approach to wholesale orders, with our standard minimum order starting at 10 carpet pieces. However, for first-time partners exploring our collection, we offer special introductory packages of 5 carpets. For established retailers or large-scale projects, we provide volume-based discounts that increase with order size. Our account managers can tailor ordering solutions to match your specific business needs and market demands.

Our global shipping network unfurls like our finest carpets across continents. We partner with premium logistics providers to ensure your treasures arrive safely at their destination. International orders are typically delivered within 15-25 business days, with expedited options available. All shipments include tracking information and insurance coverage. We handle customs documentation seamlessly, though import duties and taxes remain the responsibility of the recipient. For orders exceeding $5,000, we offer preferential shipping rates that transform distance into merely a number on a map.

Nebumae's collection is a symphony of textures and traditions. We specialize in premium hand-knotted wool carpets from Central Asia, machine-loomed synthetic pieces for commercial applications, and innovative eco-friendly jute and sisal alternatives. Our style portfolio spans the spectrum from timeless Persian and Oriental masterpieces to contemporary geometric designs and minimalist Scandinavian-inspired creations. We take particular pride in our exclusive artisan collaborations that blend ancient techniques with modern aesthetics. Each season, we unveil limited edition collections that capture emerging interior design trends while honoring carpet-making heritage.

Absolutely! Custom creation is where our artistry truly shines. Our design studio works intimately with hospitality groups, interior designers, and specialized retailers to weave your vision into reality. From color-matching to your brand palette to incorporating logos or specific motifs, we transform concepts into tactile masterpieces. The customization journey begins with a consultation, progresses through design approval and sample production, and culminates in your unique carpet collection. Custom orders typically require a 30-45 day production timeline, with a minimum order of 15 pieces, though larger projects may qualify for adjusted terms and dedicated project management.

We've woven flexibility into our payment structure to accommodate diverse business needs. New partners typically begin with a 50% deposit on order placement, with the balance due before shipping. Established partners with proven track records may qualify for 30-day net terms after a probationary period. We accept international wire transfers, major credit cards, and select regional payment platforms. For substantial ongoing orders, we offer tailored payment plans and potential volume-based incentives. All transactions are secured through encrypted systems, with detailed invoicing provided for your accounting clarity. Our finance team is always available to discuss terms that align with your cash flow requirements.

We don't merely sell carpets—we provide a complete tapestry of marketing support to help your business flourish. Our retailer package includes high-resolution product photography, detailed product descriptions, origin stories for artisan pieces, and care guides that you can integrate into your sales materials. Premium partners receive access to our digital marketing toolkit featuring social media templates, seasonal campaign concepts, and exclusive promotional content. We also provide in-store display recommendations, staff training resources on carpet construction and selling points, and co-branded materials for qualified partners. Our marketing calendar alerts you to upcoming collections and trending styles, ensuring you're always ahead of the market curve.

Quality at Nebumae isn't just inspected—it's obsessively cultivated at every stage. Each carpet undergoes a rigorous seven-point examination process before earning our seal of approval. This includes fiber integrity assessment, structural durability testing, color consistency evaluation, pattern alignment verification, backing attachment inspection, finish quality review, and comprehensive documentation. Our artisan-made pieces receive additional authentication certification. We maintain direct relationships with our production facilities, conducting quarterly on-site audits to ensure consistent craftsmanship. All carpets are stored in climate-controlled warehouses to maintain their pristine condition until delivery. This uncompromising approach means our return rate remains below 0.8%—a figure we proudly stand behind with our comprehensive warranty program.

Sustainability is woven into the very fabric of our business philosophy. Our GreenThread initiative encompasses our entire supply chain, from responsible wool sourcing that ensures animal welfare to our water recycling systems that reduce production impact by 73%. We've pioneered the use of reclaimed materials in select collections, transforming what would be waste into wonderful floor art. Our dye processes employ natural, low-impact colorants where possible, and our manufacturing facilities are increasingly powered by renewable energy. We've eliminated single-use plastics from our packaging, transitioning to recyclable and biodegradable alternatives. Beyond environmental concerns, our ethical production certification guarantees fair labor practices and community investment in the regions where our carpets are created. Each year, we publish our Sustainability Report, transparently tracking our progress toward our 2030 carbon-neutral target.

Our confidence in our creations is reflected in our warranty protection. All Nebumae carpets come with a standard 2-year wholesale warranty covering manufacturing defects, color fastness, and structural integrity. Premium collections extend this coverage to 5 years, while our Heirloom Series carries a remarkable 10-year limited warranty. The warranty includes replacement or repair of defective items and, in special circumstances, compensation for installation costs. Our claims process is refreshingly straightforward: documentation submission, evaluation within 5 business days, and prompt resolution. We maintain a dedicated warranty support team that assists with end-consumer inquiries, relieving retailers of technical support burdens. Detailed warranty certificates accompany each shipment, providing both you and your customers with peace of mind that enhances the perceived value of your carpet offerings.